Privacy Policy
Your privacy is important to us. It is RETURNING AI’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website https://returning.ai/ and other sites we own and operate.
This policy is effective as of 1 September 2021 and was last updated on 16 July 2024. Please take the time to read this document which explains how your data is stored and used in order for us to provide you with the functionality of our application.
Information We Collect
Information You Provide: We collect information that you knowingly and actively provide when using or participating in any of our services and promotions.
Automatically Collected Information:
This includes information sent by your devices in the course of accessing our products and services, such as your device’s Internet Protocol (IP) address, browser type and version, pages visited, time and date of visit, time spent on each page, and technical details about any errors encountered.
Personal Information
We may ask for personal information which may include:
- Name
- Social media profiles
- Phone/mobile number
- GeoLocation/IP Address
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so, and only to the extent reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect, hold, use, and disclose information for the following purposes:
- To enable you to customise or personalise your experience of our website
- To contact and communicate with you
- For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
- For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
- To enable you to access and use our website, associated applications, and associated social media platforms
- For internal record keeping and administrative purposes
- To comply with our legal obligations and resolve any disputes we may have
- For security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
Essential Data Processing and Consent
Some data processing activities are essential for the delivery of our services. If you do not consent to your data being processed we will not be able to provide you with the service. The processing of your data in these cases is necessary for us to fulfil our contractual obligations and provide you with the functionality of our application.
By using our services and agreeing to this privacy policy, you acknowledge and consent to the processing of your data for the purposes essential to the delivery of our services. If you withdraw your consent or object to the necessary processing of your data, please be informed we will not be able to provide you the software service.
Security of Your Personal Information
We protect personal information within commercially acceptable means to prevent loss, theft, unauthorised access, disclosure, copying, use, or modification. While no method of electronic transmission or storage is 100% secure, we follow strict security standards to protect your personal information.
Data Storage and Third-Party Systems
By using our services and agreeing to our privacy policy, you acknowledge and consent to the storage and processing of your data on both our systems and third-party systems. These third-party systems are integral to our ability to provide and enhance our services.
We use third-party systems such as CRM platforms (e.g., HubSpot, Salesforce) to manage and record your inquiries and interactions, ensuring high levels of customer service and support.
To ensure data integrity and availability, your data may be stored across multiple servers and environments used for software assessment. In the event of a catastrophic failure, offsite backup servers securely store data to ensure continuity and recovery.
We also use third-party software and services such as AI for advanced fraud detection and malicious user screening, and Google Analytics to analyse user behaviour and improve our services.
Mobile Application
By downloading and using our mobile app, you agree that additional information necessary for the app’s functionality, including the device ID for push notifications, may be collected. Further details about data collection are provided on the Google Play Store details page of the app.
Uploading files (e.g., photos, videos, audio) grants the application permission to access and process these files, essential for delivering the intended services. All data provided will be governed by this privacy policy.
Collection and Use of Social Media Information
When you authenticate your account with our service, we collect data from various social media platforms (Twitter (X), Instagram, Facebook, Google, and LinkedIn) through their official APIs.
This includes information such as but not limited to :
- Public profile information as made available through these platforms
- Social engagement data such as likes, shares, comments, and follower metrics
We only retain this information while your social media accounts remain connected to our service for the purpose of delivery of our software service to you. When you choose to disconnect a social media account using the “Disconnect” option in our interface, your access key and token you provided us is permanently deleted from our systems with no retention period unless we’re required to do so for reasons such as but not limited to legal requirements.
Your data is protected through industry-standard security measures, including encrypted storage and secure data transmission protocols. Access to this information is strictly limited to essential service operations. We do not share your social media data with third parties, and it is used solely to provide you with our software social features.
If you have any questions or concerns regarding our handling of social media data, please reach out to us at [email protected].
Children’s Privacy
We do not target our products or services at children under 13 and do not knowingly collect personal information about them. If you are under 13, you may only use the services with consent and supervision from a parent or guardian.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- A parent, subsidiary, or affiliate of our company
- Third-party service providers (e.g., IT service providers, data storage, hosting and server providers, advertisers, analytics platforms)
- Employees, contractors, and related entities
- Existing or potential agents or business partners
- Courts, tribunals, regulatory authorities, and law enforcement officers as required by law
- Third parties who assist us in providing information, products, services, or direct marketing to you
- Third parties approved by you for data collection and processing
International Transfers of Personal Information
Your personal information may be stored and processed in locations outside your country. These locations may not have the same data protection laws. We will protect transferred personal information according to this privacy policy.
Your Rights and Controlling Your Personal Information
You retain the right to withhold personal information from us, understanding that your experience of our website may be affected. If you provide personal information, it will be collected, held, used, and disclosed according to this privacy policy.
You can request details of any personal information we hold about you and update or correct inaccuracies. If you believe we have breached data protection laws, you may make a complaint. We will promptly investigate and respond to any complaints.
Use of Cookies
We use cookies to collect information about you and your activity across our site to understand how you use our site and serve you content based on your preferences.
Limits of Our Policy
Our website may link to external sites not operated by us. We have no control over the content and policies of those sites and cannot accept responsibility for their privacy practices.
Changes to This Policy
We may change our privacy policy to reflect updates to our business processes or legislative changes. If changes are made, they will be posted here with an updated date. We will obtain your consent for any new uses of your personal information if required by law.
Contact Us
For any questions or concerns regarding your privacy, you may contact us at:
